Terms & Conditions

Last updated: October 12, 2025 • Effective date: October 12, 2025

These Terms & Conditions (also referred to as “Terms of Use” or “Terms”) are a legally binding agreement between you (the “User”) and Vihi IT Solutions (“Provider”, “We”, “Us”, or “Our”). If you do not wish to be bound by any of these Terms, or lack authority to accept them on behalf of an entity you represent, you must not accept or agree to these Terms, and you shall have no right to use the Services.

The Privacy Policy of the Provider (attached as an annex or accessible on our website) forms part of these Terms of Use, and by accepting these Terms you also accept the Privacy Policy.


Introductory Notes

These Terms are effective as of October 12, 2025. By accessing or using our Services you agree to these Terms.


1. Access

Subject to your acceptance and compliance with these Terms, the Provider grants to you a limited, non-licensable, non-transferable, non-exclusive right to access and use the Services offered by the Provider.


2. Disclaimer & Modifications

The Provider may modify these Terms of Use at any time without prior notice. Revised versions will be posted on our website; continued use of the Services after posting constitutes your acceptance of the changes.

You are responsible for obtaining access to the Services; use of certain features or services may incur additional charges, which will be explicitly communicated.

The Provider does not assume responsibility for the accuracy, integrity, or reliability of links to external websites or content uploaded by third parties not under the Provider’s control. Any reliance on such external content or links is at your own risk.

The Provider is not responsible for the content or practices of any external websites, blogs, or resources accessible through links from our Services.


3. Availability & Service Commitment

The Provider guarantees at least 99.5% uptime in any monthly period, excluding excusable downtime (which includes scheduled maintenance or internet/service interruptions outside the Provider’s control).


4. Restrictions (User Obligations / Prohibited Conduct)

You agree that you will not:

  • Use the Services in violation of applicable laws, or infringe on any intellectual property, privacy, or publicity rights.
  • Upload, transmit, or store unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable content, or false or misleading information.
  • Use the Services for fraudulent or malicious purposes.
  • Hack, insert malicious code (e.g. viruses), or interfere with any other user's use of the Services.
  • Impersonate any person or entity or misrepresent your affiliation.
  • Use the Services in a manner harmful to minors.
  • Use automated means (robot, spider, scraper, etc.) to access or extract data, unless expressly allowed.
  • Use the information from the Services in a manner inconsistent with its intended use.

5. Indemnity

You agree to indemnify, defend, and hold harmless the Provider and its affiliates, officers, agents, employees and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to:

  • Your breach or violation of these Terms or any policies referenced herein;
  • Your use of the Services or content you upload;
  • Any actions by you under your account;
  • Violation of laws or rights of third parties;
  • Fraud, willful misconduct or negligence by you;
  • Claims arising from your User Contributions.

6. Limitation of Liability

Except as otherwise provided by law and to the maximum extent permitted:

All Services are provided “as is” and “as available.” The Provider disclaims all warranties, express or implied.

The Provider and its affiliates, agents, employees, and partners shall not be liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to loss of profits, data, or business interruption resulting from your use or inability to use the Services, unauthorized access to your data, or actions by third parties.


7. Other Provisions
Governing Law & Dispute Resolution

These Terms are governed by the laws of [Insert governing jurisdiction]. Disputes shall be resolved in the courts or arbitration forums located in [Insert location for dispute resolution].

Severability & Waiver

If a provision is held invalid or unenforceable, the remainder shall remain in effect. Failure to enforce a right is not a waiver of future rights.

Termination

The Provider may suspend or terminate your access, in whole or part, at any time without notice. On termination, your rights to use the Services immediately cease. Surviving sections (e.g. indemnity, limitation of liability, intellectual property) continue in full force.

Assignment

You may not assign your rights or obligations under these Terms without prior written consent. The Provider may assign freely.

Entire Agreement

These Terms, along with the Privacy Policy and any other incorporated policies, form the entire agreement between you and us.

Force Majeure

The Provider is not responsible for failure to perform due to causes beyond reasonable control (e.g. natural disasters, war, internet service failures, strikes).


Contact

If you have questions about these Terms or wish to contact us, please reach out:

Vihi IT Solutions

Vihi IT Solutions, 239/9, Uduwana Temple road, Uduwana, Homagama, Sri Lanka

Email: info@vihiitsolutions.com • Tel: +94 77 123 4567


These Terms were last updated on October 12, 2025. Please review this page periodically for updates.